University of Waterloo Black Hoodie

• Free Shipping on all orders to the USA, UK, Canada, and Australia — no minimum required.
• Processing Time: Regular orders ship within 10–20 business days.

Custom Orders:

- Made-to-measure: 5–7 weeks

- Bespoke: 12–15 weeks

• Delivery Time: Once shipped, orders arrive in 3–5 business days.
• Worldwide Shipping available except to Russia, Brazil, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.
• Couriers: DHL, FedEx, Skynet, or similar premium services.
• No deliveries to APO/FPO or PO Box addresses.
• Couriers: DHL, FedEx, Skynet, or similar premium services.
• Duties & Taxes: Customers are responsible for any import duties or customs charges.
• Tracking: Customers receive an email with tracking details once shipped.
• Customer Responsibility: After dispatch, customers must coordinate directly with the courier for delivery issues or missed attempts.
• Combined Shipments: Multiple orders to the same address may be shipped together.
• No address changes after dispatch — contact the courier for assistance.

Craftsmanship & Returns:

Every jacket featured in our collection is meticulously handcrafted with care and dedication by skilled artisans. Due to the unique, made-to-order nature of our products, we typically do not accept returns for most items in our inventory. We have unwavering confidence in the quality and artistry of our offerings, striving to ensure your complete satisfaction with each purchase.

Exceptional Customer Support:

• All jackets are handcrafted and made-to-order by skilled artisans.
• Returns are generally not accepted due to the custom-made nature of products.
• Return window: 15 days from the date of delivery.
• Refunds/exchanges processed after inspection (within 72 hours of receipt).
• Exchanges: delivered within 15 business days.
• Refunds: issued within 7 business days; may take 10–45 days depending on payment provider.

Refunds & Returns Eligibility:

Customers are entitled to a refund or exchange if

• The wrong product was received.
• The product has defects or damages.
• The product was tampered with during shipping.
• 🕒 Must report defective items within 2 working days of delivery.
• 🚫 Customized or personalized items cannot be returned or refunded
• 📦 Customers are responsible for return shipping costs.

Cancellations

• Within 24 hours: full refund available.
• After 24 hours: 80% refund (20% retained for materials, pattern cutting, and labor).
• Wrong size selection: inform within 48 hours — order can be adjusted without cancellation.